Privacy Policy ry36 —
Data Protection Your Personal

Ry36 is an online entertainment platform operating in Malaysia, offering a wide range of game categories including slots, live casino, sports betting, and more. In delivering these services, we collect and process your personal data with full accountability and responsibility.

This Privacy Policy is drafted in compliance with Personal Data Protection Act 2010 (PDPA) Malaysia and outlines in detail the types of data we collect, the purposes for collection, how we protect it, and your rights as the data owner.

This policy applies to all users of the ry36 platform, including registered members, website visitors, and anyone who interacts with our services through any channel — whether via the website, mobile app, or official ry36 communication channels.

To provide a secure, seamless, and compliant service, ry36 collects several categories of personal data from our users. Below is a detailed breakdown of the data we collect:

We only collect data that strictly necessary for the stated purposes. Should there be a need to collect additional data, you will be informed and asked for consent beforehand.

The personal data we collect is used responsibly for the following purposes:

• Account management — creating, verifying, and maintaining your account on the ry36 platform, including the KYC process required by regulations.
• Transaction processing — processing deposits, withdrawals, and all financial transactions accurately and securely.
• Platform security — detecting and preventing fraud, money laundering, and unauthorised access to your account.
• Legal compliance — fulfilling our obligations under Malaysian law, including reporting requirements to the relevant authorities.
• Customer Support — providing accurate and effective assistance when you contact our support team.
• Service improvement — analysing platform usage patterns to improve the overall user experience.
• Essential communications — sending account-related notifications, security updates, and changes to terms of service.
• Promotions & offers — delivering personalised offers and relevant promotions based on your preferences (unsubscribable at any time).
• Responsible wagering — monitoring betting patterns to identify signs of problem gambling and offer appropriate support.

Ry36 understands that your trust depends on how we handle data sharing. We do not sell your personal data. However, there are limited situations where data sharing is necessary:

• Payment service providers — required financial data is shared with approved payment processors such as FPX, DuitNow, Touch 'n Go, GrabPay, and USDT providers, solely for the purpose of processing your transactions.
• Game software providers — basic account information may be shared with licensed game software providers to enable you to access their games on the ry36 platform.
• Authorities and regulatory bodies — ry36 will disclose required data to Malaysian authorities when mandated by law, court order, or a legitimate related investigation.
• Anti-fraud partners — technical and transaction data may be shared with approved third-party fraud detection systems to protect all platform members.
• Business acquisition — should ry36 be involved in a merger, acquisition, or asset transfer, user data may be transferred to the receiving entity, subject to equivalent privacy protections.

All third parties that receive your data are required to comply with strict data protection standards and may only use it for purposes specified in a written agreement with ry36.

The ry36 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform performs at its best. The following are the types of cookies we use:

• Essential Cookies — required for core platform functions such as login session verification, account security, and basic navigation. These cookies cannot be disabled.
• Performance Cookies — collects information on how you use the platform (pages visited, time spent) to help us improve site performance.
• Functional Cookies — saves your preferences such as language, display settings, and login details for a smoother return experience.
• Analytics Cookies — used by our internal analytics tools to understand traffic patterns and platform usage in aggregate, anonymised form.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the ry36 platform. Please note that we do not use cookies to track your activity on other websites outside the ry36 platform.

Ry36 continuously invests in industry-grade security infrastructure to ensure your personal data is always protected. The security measures we implement include:

• 256-bit SSL Encryption — all data transmitted between your device and ry36 servers is encrypted using the highest industry-standard encryption protocols.
• Secure data storage — personal and financial data is stored on servers protected by multiple layers of firewalls, with access restricted to authorised personnel only.
• Two-factor authentication (2FA) — we offer and encourage the use of 2FA as an additional layer of security for your account.
• 24/7 Monitoring — our security monitoring system operates around the clock to detect and respond to any suspicious activity.
• Data segregation — member funds and data are stored separately from the company's operational assets.
• Regular security audits — ry36 conducts regular security audits and penetration testing carried out by recognized independent parties.
• Staff training — all staff handling personal data receive comprehensive data protection training and are bound by confidentiality agreements.

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by ry36:

• Right of access — you have the right to request a copy of the personal data we hold about you at any time.
• Right to rectification — you have the right to request correction of any data that is inaccurate, incomplete, or outdated.
• Right to restrict processing — in certain circumstances, you may request that we restrict the way we process your data.
• Right to object — you may object to the processing of your data for direct marketing purposes at any time.
• Right to withdraw consent — you may withdraw consent previously given for specific data processing, though this does not affect the validity of processing carried out prior to withdrawal.

To exercise any of the above rights, contact the ry36 support team via live chat or email. We will process your request within 21 business days. For complex cases, this period may be extended up to 45 days with prior notice to you.

Ry36 only retains your personal data for as long as necessary to fulfil the original purpose of collection, or as required by Malaysian law. Below are our data retention guidelines:

• Active account data — retained for as long as your account is active and for a period of 12 months after the account becomes inactive.
• Financial transaction records — retained for a minimum of 7 years as required by Malaysian tax and financial regulations.
• KYC records and identity verification — retained for a minimum of 5 years after account closure in accordance with AMLA (Anti-Money Laundering) requirements.
• Support communication logs — retained for 3 years for reference and dispute resolution purposes.
• Anonymized analytics data — may be stored for a longer period as they cannot be linked to any specific individual.

When data is no longer needed and there is no legal obligation to retain it, ry36 will securely delete or anonymize that data using industry-recognized methods.

Ry36 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Each time an amendment is made:

• The "Last Updated" date at the top of this page will be changed.
• For significant amendments, we will send a notification to your registered email and/or display a clear notice within the platform.
• Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated policy.

We encourage you to review this page regularly to stay informed about how we protect your information. If you disagree with any amendments, you may contact us or close your account before the changes take effect.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist:

• Live Chat — the fastest way to get an immediate response, available 24 hours a day, 7 days a week within the ry36 platform.
• Email — contact us at [email protected] for more detailed written enquiries. We aim to respond within 24 business hours.